D2C Support for Small and
Medium Businesses
Partners
Supports posture and sleep optimization
Serapist Store
Italian watch brand "GRAVITHIN"
What is D2C
D2C is an abbreviation for Direct to Consumer, which means a process that manufacturers directly sell their products to consumers without wholesalers or retail stores.
By directly connecting manufacturers and the purchasers, D2C deliver not only products but also the enthusiasm embedded in manufacturing to the customers and enables further expansion of business opportunities.
Factory
Wholesale
Retail
Customer
Factory
Direct
Customer
Three benefits of D2C
Cost Reduction
Manufacturers could increase the profitability by reducing distribution costs paid to retailers and agencies through D2C.
Product Improvement
Direct connecting to customers enables manufactures to collect voice of the customer that would be useful for the improvement of products and services.
Expanding Fan Base
D2C would maintain the close relationship between manufacturers and customers, which could make them fan of the products.
D2C Challenges
In order to take advantage of D2C, a wide variety of digital strategies is required, such as the establishment of E-Commerce Website.
Site
Construction
Advertisement
Operation
System
Management
Data
Analysis
Service
Experienced directors will plan D2C strategies to support your business.
We support distribution and customer service of your own E-Commerce Website and E-Commerce malls, such as Amazon, Yahoo! and Rakuten Ichiba.
We support strategy planning, promotion, advertisement operation, site construction, product catalog creation, logistics, operation management and sales, etc.
Strategy Planning
Market and Competitive Research/Reporting, Sales Aggregation, Data Analysis, etc.
Logistics Construction
Shipment, Packing, Warehousing/Inventory Management, etc.
Customer Support
Primary Inquiries, Telephone/Email/Cancellation/Complaint Handling, etc.
Advertising Operation
Advertising Operation, Event Planning, Promotion, etc.
Site Construction
LP Production/Renewal, Photography, E-mail Magazine Distribution, etc.
Order Processing
Order/Cancellation Support, Payment, Data Linkage, etc.
OFFICE35 is a curation partner of CAMPFIRE.
We support your crowdfunding success.
OFFICE35, as a Shopify partner, supports the construction and operation of EC sites.
We will support you flexibly
based on a consultation.
Please feel free to contact us.
Introduction plan
Distributor
Spread your products as a Japanese distributor
Crowdfunding promotion
We will take care of all sales promotions that are effective for the first promotion in Japan.
Support
Ask for further information
Examples
Manufacture and sales of hygiene products
Osaka
Challenge
The company had an in-house E-Commerce Website, while there was a lack of resource to improve the performance and to open E-Commerce Website on other platforms.
Solution
We planed and operated Amazon and Yahoo shops including store opening-sales-logistics and customer support.
Results
Reached more than ¥40 million monthly sales in the 3rd month after opening the 2 E-Commerce platforms. Also they could become to manage systems by their own in 6 month through our training.
Manufacture and sales of drinking water
Tokyo
Challenge
The company was successful in B2B (for companies) while they could not increase the profit for the past few years in B2C (for individuals).
B2B overload environment needed to be improved and building new sales channels were urgent for them.
Solution
We proposed branding from zero base that appealed directly to consumer. Thorough research and analysis of existing customers and competitors as well as consumer trends, we established brand concept, product design and promotion development.
Currently, we are in the process of developing new products and marketing strategies that make full use of our branding know-how.
Results
Branding measures succeeded and sales, profit margins, and direct sales ratios were improved. Currently, we are fully entrusted with sales management.
In addition, they had opportunities to receive direct voices from consumers, which is a great asset for product development.
Italian cookware manufacturer
Milan
Challenge
The company, an Italian manufacturer that manufactures cookware with excellent design, chose Japan as the first step to expand their business into Asia. Due to language barriers, however, Asian market was a challenge for them.
Solution
We conducted a test marketing as they requested. We started a survey targeting wealthy men in their 30s to 50s and conducted a promotion through "crowd funding", which is suitable for test marketing of target groups who like new products. Also, we support the development of their sales network in Japan, such as developing retail stores and exhibitions.
Results
Achieved 180% of the target amount in crowdfunding by our multi channel strategy, such as SNS, advertising operations, press releases, posting articles to media that had a strong influence on the target audience.
What's New
2020/11/27
2020/09/14
We announced a press release about the crowdfunding promotion of the Italian watch "ARGO".
2020/08/03
The homepage has been renewed.
What's New
2022/01/07
CEO Iwagami has been featured in the media.
2021/08/30
CEO Iwagami has been featured in the media.
2020/11/27
CEO Iwagami has been featured in the media.